PECB ISO/IEC 20000 Lead Implementer - Service Management Optimization
This ISO/IEC 20000 Lead Implementer training aims to provide participants with the knowledge and skills required to lead an organization towards the effective implementation of a service management system. You will learn the fundamental principles of service management, including development, implementation, evaluation, and improvement.
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- Duration : 5 Days
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About The Course PECB ISO/IEC 20000 Lead Implementer
The ISO/IEC 20000 Lead Implementer training is meticulously crafted to provide participants with a comprehensive understanding of effectively implementing a service management system in alignment with the ISO/IEC 20000 standard. This training delves into critical service management practices, covering the design, transition, delivery, and improvement of services.
Upon successful completion of the ISO 20000 Lead Implementer training, participants will be equipped to:
- Understand the intricate links between ISO/IEC 20000-1:2018 and ISO/IEC 20000-2:2018 standards and their correlations with other associated standards.
- Master the fundamental concepts, approaches, and methodologies essential for establishing and efficiently managing an IT service management system (ITSMS).
- Apply the requirements of the ISO/IEC 20000-1 standard adeptly, tailoring them to the specific needs of an organization.
- Guide organizations through the entire process of planning, implementing, managing, monitoring, and maintaining an ITSMS.
- Develop the expertise required to provide organizations with informed advice on optimal practices for implementing an IT service management system.
- Successfully pass the ISO 20000 Lead Implementer exam, culminating in the prestigious PECB Certified ISO/IEC 20000 Lead Implementer certification."
Please note that this is a general representation and the actual presentation may vary based on specific course content or trainer preferences.
Prerequisites
To enroll in the PECB ISO/IEC 20000 Lead Implementer training, it is recommended to have a basic understanding of IT service management systems and prior experience in this field. Participants should also be familiar with ISO standards to maximize their understanding and engagement during the course.
Who Should Attend This Course?
The ISO/IEC 20000 Lead Implementer training is primarily designed for several professional groups, including:
- IT Service Managers: Individuals in leadership or management positions within IT service departments of their organizations.
- IT Service Consultants: Consultants providing advice to businesses on how to implement IT service management systems in accordance with the ISO/IEC 20000 standard.
- Compliance Professionals: Individuals responsible for ensuring compliance with regulations and standards related to IT services.
- Quality Managers: Quality managers looking to expand their skills to include IT service management.
- Risk Management Professionals: Managers and practitioners in risk management seeking to understand how IT service management integrates into the overall risk management of their organization.
In summary, this training is aimed at developing experts in the implementation and management of IT services in accordance with the ISO/IEC 20000 standard. It is suitable for various professionals involved in IT service management and looking to develop or enhance their skills in line with this standard.
Course Program
Day 1: Introduction to ISO/IEC 20000 and Initiating an ITSMS
- Overview of various standards and regulations.
- Understanding the fundamental principles of IT service management.
- Introduction to the Information Technology Service Management System (ITSMS).
- Commencement of the ITSMS implementation phase.
- Understanding the structure and defining objectives of IT service management.
- Analysis of the existing management system.
- Modeling and validation of the ITSMS project.
Day 2: Planning the Implementation of ITSMS
- Implementation of the IT service management system.
- Defining the scope of the ITSMS.
- Development of ITSMS policies.
- Clarification of executive responsibilities.
- Documentation requirements.
- Designing processes.
- Training, awareness, and communication with teams.
Day 3: Implementation of ITSMS
- Implementation of new services or modification of existing services.
- Management of the service delivery process.
- Relationship management.
- Incident and control process.
Days 4 and 5: Monitoring, Improvement, and Certification Audit of ITSMS
- Monitoring and measurement tools.
- Analysis and evaluation.
- Internal audit.
- Management review.
- Handling non-conformities.
- Continuous improvement.
- Preparation for the certification audit.
- Evaluation of implementers' skills.
Last half-day:
- Completion of the ISO 20000 LI certification exam (duration: 3 hours).
Note: PECB ISO/IEC 20000 Lead Implementer course materials are available in English and German.
Why Choose Our Course?
By choosing BCloud for your training, you will benefit from the following advantages:
IT Service Management Skills: This training enables you to develop essential skills in IT service management in accordance with the international standard ISO/IEC 20000.
Recognized Certification: By successfully passing the exam at the end of the training, you will obtain a globally recognized certification – PECB Certified ISO/IEC 20000 Lead Implementer.
Improvement of IT Services: You will be able to assist your organization in enhancing the quality, efficiency, and effectiveness of its IT services, leading to increased customer and user satisfaction.
Better Risk Management: The training allows you to gain a deep understanding of risk management practices in the context of IT services, which can help prevent potential issues.
Career and Development Opportunities: The ISO/IEC 20000 certification can open up new career opportunities and serve as a valuable asset for professional advancement in the field of IT service management.
Practices in Line with International Standards: By learning to implement an ITSMS in accordance with the ISO/IEC 20000 standard, you contribute to aligning your organization with international standards, enhancing its credibility and reputation.
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What Our Customers Say
Saad Laayouni
I recently completed the ISO/IEC 20000 Lead Implementer training and can highly recommend it. The course was well organized and the content was presented in a way that made it easy to understand even the most technical aspects. The practical exercises greatly contributed to better assimilation of concepts and the acquisition of practical skills in implementing the standard. The trainer was very knowledgeable and was able to answer all our questions clearly and precisely. The opportunity to interact with other professionals during training also added a valuable learning dimension. Overall, I feel that this training has greatly enriched my skills and prepared me to implement ISO/IEC 20000 in my organization effectively and efficiently.