Training ITIL® 5 Foundation
The ITIL® 5 Foundation course enables you to master the fundamentals of IT Service Management (ITSM) and understand how to create value through a structured, performance-driven approach. It covers the Service Value System (SVS), key ITIL® practices, and the principles of governance and strategic alignment of IT services with business objectives. You will learn to improve service quality, optimize processes, and implement an effective continuous improvement approach. This course also prepares you to pass the ITIL® 5 Foundation certification exam and enhance your professional credibility in the IT field.
- Reference : 1482
- Next session : April 4, 2026
- Duration : 3 Days
- location : Remote
- Visitors : 672
About The Course Training ITIL® 5 Foundation
ITIL® 5 Foundation – Excellence in IT Service Management
In a context of accelerated digital transformation, mastering IT service management has become a strategic lever for performance and competitiveness. The ITIL® 5 Foundation training enables organizations and IT professionals to adopt a structured, value-oriented framework aligned with the latest international standards in IT Service Management (ITSM).
This training provides an in-depth understanding of the Service Value System (SVS), ITIL® guiding principles, and key practices for optimizing IT governance, improving service quality, and strengthening alignment between business objectives and technological capabilities. It is part of a modern approach that integrates agility, continuous improvement, and the creation of sustainable value.
Designed for IT managers, service managers, project managers, and digital transformation professionals, this certification provides a strategic foundation for structuring, managing, and evolving IT services toward a high-performing, measurable, and results-oriented model.
BCloud's teaching methods combine field expertise, real-world case studies, interactive exchanges, and intensive exam preparation to guarantee not only success in certification but, above all, immediate application in the workplace.
Who Should Attend This Course?
This training is aimed at a wide range of professionals working within organizations of all sizes (SMEs, large enterprises, public institutions), including:
IT professionals seeking to structure and improve service management
IT project managers and program leads
IT service managers and operational managers
Quality, compliance, and IT governance managers
Digital transformation and process improvement consultants
Support, helpdesk, and service center managers
Business analysts collaborating with IT teams
Managers responsible for incident, change, and service level management
Professionals working in Agile, DevOps, or Cloud environments
Anyone wishing to understand international best practices in IT service management and enhance their employability
Course Program
This intensive 3-day training enables you to gain a comprehensive mastery of the ITIL® 5 Foundation framework, combining strategic understanding, operational practices, and effective certification preparation.
Day 1: Strategic Foundations of the ITIL® 5 Framework
Introduction and Strategic Positioning
Context of digital transformation
Role of ITSM in organizational performance
Evolution from ITIL® to ITIL® 5
Fundamental Concepts of Service Management
Definition of value, utility, and warranty
Stakeholders and co-creation of value
Products, services, and service offerings
The Service Value System (SVS)
Structure and logic of the SVS
Interactions between governance, practices, and continual improvement
The 7 ITIL® Guiding Principles
Interpretation and practical application in organizations
Case studies for strategic alignment
Day 2: Key Practices and Operational Management
The Service Value Chain
Activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
Mapping of value streams
Essential ITIL® Practices
Incident management
Problem management
Change management
Service level management
Request management
Governance and Strategic Alignment
Performance indicators (KPIs)
Risk management
IT / Business alignment
Integration with Modern Approaches
ITIL® & Agile
ITIL® & DevOps
ITIL® in Cloud environments
Day 3: Performance, Continual Improvement, and Exam Preparation
Continual Improvement
ITIL® Continual Improvement model
Measuring and managing service maturity
Performance Management
KPIs and dashboards
Optimizing value delivery
Certification Preparation
Comprehensive review of key concepts
Sample questions and common pitfalls
Exam simulation
Strategies for ITIL® 5 Foundation success
Why Choose Our Course?
By attending this ITIL® 5 Foundation training, you will benefit from a structured and comprehensive program designed to sustainably strengthen your skills and maximize your professional performance:
Full alignment with the ITIL® 5 framework, the most recent version focused on value creation
Strategic approach integrating IT governance, service performance, and digital transformation
Methodology oriented towards business value and operational excellence
In-depth understanding of the Service Value System (SVS) and essential ITSM practices
Practical application of ITIL® principles in Agile, DevOps, and Cloud environments
Development of a measurable and structured continual improvement approach
Hands-on case studies for immediate implementation in your organization
Comprehensive exam preparation, including simulations and success strategies
Internationally recognized ITSM certification, a true lever for career advancement
Our Next Sessions
Frequently Asked Questions (FAQ)
There are no mandatory prerequisites. However, a general understanding of IT systems and services is recommended for better comprehension of the concepts.
